TERMS AND CONDITIONS
The contract (“Contract”) is made between [No 12 The Haven] (“We”) (“Us”) (“Our”) and [Guests] (“You”) (“Your ”) in relation to the holiday property known as 12 The Haven (“ The Property”).
Booking
The booking form and these terms and conditions form the basis of Your Contract with Us so please read them carefully. Nothing in the Contract affects Your normal statutory rights. You must be over 18 years of age at the time of making your booking.
For all bookings, including those made by telephone or on the internet, You must tick the box or sign this agreement at the time of booking. You and all persons named on the booking form will be bound by the terms and conditions.
Once the booking form is returned along with the appropriate deposit We will issue a written confirmation by email. The Contract will only be formed when We issue You with Our written confirmation which is subject to these terms and conditions.
We reserve the right to refuse a booking without giving any reason.
Booking Payment
To confirm Your booking a payment of 25 % of the total rental fee (“Deposit”) must be made at the time of booking, unless the booking period of the holiday in sooner then 8 weeks. We will take the full payment.
You are required to send Us the balance (“Balance”) of the rental fee at least 6 weeks prior to the booking arrival date. If We do not receive the Balance at least 6 weeks prior to the booking arrival date We reserve the right to cancel the booking. In this case the charges as set out in the clause “Cancelation or Amendment of Booking by You” will apply.
Cancellation or Amendment of Booking by the You
If You need to cancel or amend Your booking You must let Us know as soon as possible. Your booking may be cancelled at any time. However, You must confirm this to Us in writing or by e-mail to the following e-mail address stay@holidaylivebooking.co.uk. If You do cancel Your booking the following charges will become applicable;
less than 2 weeks prior to the arrival date 100% of the rental fee;
between 2-4 weeks prior to the arrival date 90% of the rental fee;
between 4-6 weeks prior to the arrival date 75% of the rental fee; or
at any time 6 weeks or more prior to the arrival date any Deposit paid will not be returned.
We would recommend that you take out cancellation insurance to cover this cost.
Cancellation or Amendment of Your Booking by Us
It is very unlikely that We would need to amend or cancel Your booking however, sometimes unforeseen problems do occur and occasionally We may have to alter or amend a booking.
If We do need to make any changes to Your booking or cancel it, We will contact You as soon as reasonably possible to inform You of the changes. In the event We need to cancel Your booking We will return all monies paid to Us.
Occupation of the Property
You can arrive at the Property at any time after 3 PM on the arrival day. You must vacate the Property before 10 AM on the departure day. Only the persons named on the booking form may access the Property. We reserve the right to refuse entry to anyone who is not listed on the booking form. Number of Persons using the Holiday Accommodation – Your holiday group must not exceed the maximum number of persons the property will sleep.
Insurance
It is the responsibility of You and the members of Your party to ensure that all personal possessions are insured. We cannot accept any liability for loss, damage or theft of personal possessions from the Property.
Your Obligations to Us
You undertake to Us:
not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties;
to take all necessary steps to safeguard Your personal property. No liability to You is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by Our negligence;
not to allow more people to stay in the Property than expressly authorised, nor can You significantly change the makeup of the party during Your stay in the Property, nor can You take Your pet into the Property unless it has been arranged in advance and it is shown on Your booking confirmation;
not to move any furniture from its present position within the Property;
not to do anything or suffer or permit anything to be done as a result of which any policy or insurance held by Us relating to the Property may become void or voidable or subject to an increased rate of premium;
not to use the Property for illegal or immoral purposes;
to permit Us or Our agents access to the Property to deal with any maintenance or security issues;
not to smoke or permit smoking inside the Property;
not to assign, underlet or part with or share possession of the Property or any part of it;
to keep the furniture, soft furnishings and equipment in their present state of repair and condition and to replace with a similar articles of at least the equivalent value and standard, any items of furniture which may be found missing or destroyed (reasonable wear and tear excepted);
to keep and leave the Property and the furnishings, kitchen equipment, crockery and glasses clean and in good condition;
report to Us any disrepair or defect in respect of the Property or the fixtures and fittings and report any failure of mechanical or electrical appliances; and
to use the Property as a private holiday residence for up to 9 persons only and not for any other purpose whatsoever.
If You fail to comply with Your obligations to Us, We can refuse to hand over the Property to you, or can require You and all the members of Your party to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
Our Liability
Our maximum liability for losses You suffer as a result of Us acting in breach of the Contract is limited to the rental fee paid. We shall not be held liable for any form of losses other than losses which are a foreseeable consequence of us breaking the Contract. Losses are foreseeable where they could be contemplated by You and Us at the time Your booking is accepted.
Complaints
Complaints must be reported immediately to Us or Our representatives. This will give the opportunity for Us to rectify any problems thus allowing You an enjoyable stay. If a complaint cannot be resolved during Your stay You must write to Us within 28 days of Your departure date.
Law
The Contract will come into existence when We confirm Your booking by written confirmation.
The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).
Force Majeure
Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
Provisions and Declarations
If at any time during the rental period, the fee or any part of it is unpaid or a covenant by You in the Contract is broken or not preformed or observed, it shall be lawful for Us or Our agent at any time thereafter to re-enter the Property or any part thereof in the name of the whole and upon re-entry the Contract shall absolutely determine but without prejudice the right of action We or Our agent may take in respect of any covenant contained in the Contract.
The Contract is made on the basis that the Property is to be occupied by the You for a Holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and You acknowledge that the Contract is not an assured tenancy and that no periodic tenancy will arise in determination of the rental period.
As a holiday letting, the Contract is an excluded agreement for the purpose of the protection from Eviction Act 1977.
A warm welcome awaits you at No12, The Haven.
